You have the right to cancel your purchase within 14 days of receiving your order, without giving any reason. After notifying us of your right of withdrawal, you then have an additional 14 days to return the product.
For an approved return, the full order amount including the original shipping cost will be refunded. The only cost you are responsible for is the return shipping from you to our webshop. This cost is usually around €7.25 per package – please check your carrier’s website for exact pricing.
If you make use of your right of withdrawal, the product, together with all included accessories and preferably in its original packaging, must be returned in unchanged condition.
To exercise this right, you can contact us at nuvee.southafrica@gmail.com. We will then refund the order amount within 14 days of your return being registered, provided that we have received the product in good condition.
Please note: Items discounted by 40% or more are considered final sale and cannot be returned or exchanged.